It can be a frustrating experience if any of your accounts got frozen. It can be worse if there is money involved. In this post, we will learn possible reasons why your Venmo account has been frozen and how you can resolve that issue. By learning this, you can prevent the same thing in the future.
Cause of freezing account
According to this Venmo article, it seems like Venmo is not able to tell you the reason for your frozen account clearly. But, the document explains that it may be related to a failure of payment to Venmo. If you use a linked bank account for payment, your bank is likely to know the reason. That’s because it would be your bank account that has failed to pay to your Venmo account.
Common reasons for transaction failure
Venmo shared some of the most common reasons for transaction failure.
- exceeding the number of ACH transfers allowed on your account
- insufficient funds at the transaction time
It can be one of the two reasons for the failure. FYI, ACH stands for the Automated Clearing House network. You use it for direct debit. When it comes to the limit of ACH transfers, there are the amount limit and transaction count limit. These are different by each bank so you need to check it with your financial institute where the linked account exists.
Other potential reasons
If you think that it is not any of the two reasons, you may also want to check the Venmo’s Restricted Activities section. If I summarize important items of the rules, they are as below.
- Violate any law, regulation, statute, or ordinance. Infringe the copyright, patent, trademark, trade secret, intellectual property rights, or publicity or privacy rights of Venmo or any third party.
- Create or use more than one personal account for yourself by using a different name that is not yours without an authorization from Venmo. Use a temporary email address, phone number, or any other falsified personal information. Provide any misleading or false information.
- Involve in any transaction that Venmo believes to be potentially fradulent money or payments for advertising, or marketing.
- Use an account that’s linked to another Venmo or PayPal account that has been involved in any of the restricted activities.
- Have any amounts owed to Venmo.
- Access Venmo services outside the U.S.
These are some of the rules that Venmo bans users from doing. If you violate any of these, Venmo reserves a right to restrict the use of your Venmo account. As long as you follow the rules, there won’t be a case where your Venmo account gets frozen.
What happens when your account is frozen
As covered above, there can be many reasons behind your frozen account. Then, what’s next? What will happen when your account gets locked? When your account becomes inactive by Venmo, that means some of your transactions can be reversed. According to the Venmo’s policy,
In an effort to provide the highest level of security, we may freeze a user’s account, reverse certain payments and/or request certain documentation if flags are raised due to account activity that seems to be against our User Agreement or widely accepted credit card policies.
Also, Venmo might ask you to send certain documents. Keep your eyes on the instructions you receive from Venmo to resolve any issues related to your account.
How to unfreeze your account
Finally, how can you unfreeze your account then? There is no simple way where you can unfreeze your Venmo account on the app. Since each individual can have a different reason, the best way is to contact the Venmo’s support team. Venmo also mentions that they can only support via email only. The company advised either to reply to the email informing the frozen account or contact them at [email protected]
We learned that the cause of your frozen account differs case by case. Venmo may not tell you the exact reason, but in this article, I shared some of the most common reasons for locking an account. To unfreeze your Venmo account, follow the guidance from Venmo by replying to their email or contact their support team. I hope you can fix the issue and start using your account again!