Jetstar Afterpay: How to Use It and Customer Reviews

Yes, you can use Afterpay to travel with Jetstar. It’s been a while since Jetstar added the payment option for its customers in September 2017. According to this news article, the spokesperson from Jetstar said …


Yes, you can use Afterpay to travel with Jetstar. It’s been a while since Jetstar added the payment option for its customers in September 2017. According to this news article, the spokesperson from Jetstar said the program gained huge popularity among customers.

Since the launch, there were program expansion into international flights and known to many more people. I believe the demand for travel by the pay-later option would be consistently there. So, for the readers who seek the information about Jetstar Afterpay, I will explain the details about the program and share my analysis of customer reviews.

What is Afterpay?

We first have to understand Afterpay because the payment rules apply not only to Jetstar but also to any other businesses offering the payment option. One of the biggest reasons why it gained so much popularity from customers is that it is not the customers who pay interest, but the businesses.

When you buy a product or book a flight, of course, you don’t pay the full price right away. Instead, you pay it in 4 fortnightly payments. For example, if you buy a $100 clothes, you pay $24 every other 2 weeks. No interest. Whenever a customer uses this option, however, the seller should pay a commission. (Please note that Jetstar Afterpay will apply a 1.5% fee.)

So, when you use it wisely (I mean if you don’t overuse it), it can provide you with great convenience.

How to Use Jetstar Afterpay?

The way to use Jetstar Afterpay is not very different. You just need to remember that you pay the full price of a flight ticket in 4 biweekly installments. To use Jetstar Afterpay, you need to use the Jetstar’s website. Yes, the Afterpay payment option is only available online.


I have seen many stores offering Afterpay without charging any fee. But, Jetstar Afterpay applies a fee of 1.5%. When you make a booking, a 1.5% payment fee will apply. But, there will be no interest during the biweekly payments.

How to Use Afterpay

  • You can shop around the website as you would normally do. And choose a flight you want to make a booking.
  • When you are in the Review & Pay step, choose Afterpay as a payment option. A fee of 1.5% will be applied.
  • Over the next 8 weeks, you will pay 4 fortnightly payments without interest.


Besides the 1.5% fee charged, there are more conditions applied to you.

  • Only available for flights that have been booked at least 48 hours before the first departing flight within the booking.
  • The total payment should not be over $1,200AUD including the 1.5% payment fee.
  • The first installment is paid at the time of booking.
  • You must be an Australian resident over the age of 18.
  • You must have a valid Australian credit or debit card.
  • You must have a valid ID.
  • Afterpay (not Jetstar) assesses your eligibility to make the purchase you want.

Afterpay Late Fees

As I mentioned from the beginning, when you properly use Afterpay, it has great benefits. Like how everything works, if you overuse it and cannot pay on time, Afterpay will charge you with a late fee. According to the Afterpay’s terms.

  • If your payment is not processed on or before the due date, an initial $10 late fee will be charged.
    • If your payment still remains unpaid after 7 days from the due date, an additional $7 will be charged.
  • If your total order is over $40 (a flight cost will usually be larger than that), the total late fees that can be applied will be capped at 25% of your total payment or $68, whichever is less.

So, make sure that you have enough balance in your bank account to avoid unnecessary late fees.

In the next section, we will learn how people think about Afterpay not just for Jetstar but for all of its affiliated businesses. This can help us to gauge the quality of the Afterpay service for Jetstar.

Afterpay Customer Review Analysis

When you consider buying a product or using a service, you will wonder what experiences other buyers had. Investigating the reviews of other users can lead to a better decision, and it is a wise thing to do as a consumer. If people are dissatisfied with it, they will complain about it and won’t recommend it. If they are happy, they will leave positive comments and share their great experiences. If we can compile and analyze those reviews, we can have an assurance about the product or the service.

That’s what I am going to do for you. I used around 1000 reviews that people left on TrustPilot. I summarized those data to generate easy-to-understand graphs and charts. Those visuals will allow you to understand the overall sentiments the customers had toward Afterpay. They are also easy to understand.

Positive Afterpay Word Cloud

In a word cloud, some words will appear bigger because those specific words were more frequently used among customers. So, the bigger the more frequent, thus, if those big words are positive, it proves that most of the customers had a positive experience. Have a look at the word cloud of Afterpay.

Positive Afterpay Word Cloud
Positive Afterpay Word Cloud

The word cloud above should have given you a good impression of their products. The most frequent word that actual customers used in their reviews was “love”. Other big words are also positive – “great”, “best”, “easy”, “convenient”, “excellent”, and many more. Just by looking at the word cloud, we can learn that most of the people were satisfied with the pay-later service.

Among the words, “easy” and “convenient” caught my attention. These types of words best describe the quality of the service. They tell us that using Afterpay makes purchasing items easy and convenient, which is the goal of Afterpay.

Customer Sentiments

The word cloud tells you what descriptive words people used for the product. There is another angle we can use to understand the Afterpay customer reviews. That is by categorizing the reviews into a type of 10 sentiments. While I used the review titles for the word cloud above, I used the review contents for the sentiment analysis. The result is the graph below.

Positive Customer Sentiments
Positive Customer Sentiments

I was able to run my sentiment analysis code to find out what specific sentiments people had over Afterpay. As we could guess from the word cloud, more than half of the review contents were positive. Of course, people shared negative experiences. I haven’t seen any review that is all positive. Despite the negative reviews, overall, people left positive comments on the payment service.

Afterpay Interest Trend

Another type of analysis I often use for a product review is using Google Trend. It is an extremely helpful service by Google that gives you a historical Google search trend. The idea is that if a product or a company can maintain or can increase its search volume over many years, it supports the quality of the product. If a product is bad, people won’t show their interest and eventually will never search for the product anymore. Then, how is the trend of Afterpay? Plus, how has people’s interest in general been changed?

Please note that the Google Trends data for this post included the search traffic from Australia only.

The trend lines look interesting. The blue line shows the Google search volume of Afterpay and the redline indicates Jetstar. Five years ago, many more people searched about Jetstar while Afterpay had almost no search volume. As time passes, they moved in the opposite way.

Afterpay has been able to gain more and more attention from people while Jetstar lost some of their search volumes over the past 5 years. And, as expected, the Jetstar trend collapsed in April 2020 due to the industry-wide damage by Covid-19.


In this post, we learned about the major benefits and features of Jetstar Afterpay. From my review analysis, we discovered that most of the actual users had a positive experience with the pay-later service. If you are planning a domestic or an international trip, I believe that using Afterpay for Jetstar can be a good idea to lessen your financial burden. Of course, we all need to spend on what we can afford.

Useful Links

My other posts might help you to understand Afterpay.

You might find these YouTube videos interesting.