Samsung is one of the world’s greatest TV makers without a doubt. According to the source, Samsung took the largest TV market share in the U.S. in August 2018. They keep churning out new TVs that people love. Will Samsung KS8000 be an exception?
What you will see in this post is not an individual opinion. I’ve collected more than 4,400 reviews from Amazon, Samsung, and BestBuy websites. With this data, I calculated an average rating and used data analytics techniques to provide interesting visualization to the readers. Let’s first start with the average rating of Samsung KS8000.
So, I’ve used more than 4,400 reviews from the large retail websites in order to generate an overall rating. Samsung ks8000 has got an extremely high rating.
My average calculation gave it an average of 4.9 using the three sources. This rating factor itself already tells you that most of the actual buyers are loving this TV model. When people are satisfied with some product, the product should excel in many aspects such as features, performance, price, ease of use, customer service, and more. In that regard, it seems like Samsung KS8000 did a really good job. As we find out the fact that KS8000 is highly rated, let’s have a look at how people like this product.
How Customers Think About the Smart TV
When you see product introduction from a company, you will always hear great things about it. No company will reveal any weaknesses or defects of the product, obviously. So, as a consumer, it is wiser to doubt what they say and do your own research before making a final purchase decision. In this section, we will learn how actual users think about Samsung KS8000. How can we measure these? We can do this by using data analysis techniques called sentiment analysis.
You don’t have to be scared by the technical term. I did the technical part and you can just look at pretty graphs. In this section, I will show you two types of graphs – word cloud and customer sentiment chart. For the analysis, I’ve compiled more than 4,400 customer reviews from the sources and conducted analysis to summarize them. I will show you the result in a word cloud and a customer sentiments chart. And, lastly, I will share a Samsung KS8000 trend result that shows the level of interest from people.
Word cloud is one of the great and fun ways to understand customer sentiments toward a product or a service. In a word cloud, you can see specific words in different sizes. The larger it is, the more people used that word to describe the product. For this word cloud, I used the titles of the reviews, since people put the essence of their opinions in the title. The 4,400+ reviews allowed me to generate an interesting word cloud that let me reach a positive conclusion. Let’s have a look!
Understanding the word cloud is easy. Just follow your eyes and see what you see. You will see that most of the big words are all positive. This means that customers have had a positive experience with the service. People used words like “great”, “love”, “amazing”, “awesome”, “greatpicture”, and more positive terms to describe this product. Among these words, people used “price” in the context of favorable toward the model’s reasonable price tag.
In the word cloud, we were able to observe what descriptive words people used to talk about Samsung KS8000. As mentioned, the word cloud is based on the titles of customer reviews, but the sentiment analysis graph was generated by the contents of the reviews. In the sentiment analysis, we will see more specific types of feeling that people showed in their review. In the analysis, you can see 10 different sentiments such as positive, negative, trust, anticipation, joy, fear, sadness, anger, surprise, and disgust.
The technology behind the chart is straightforward. The analysis algorithm holds 10 different lists – each list containing words that are mapped to one of the 10 sentiments. When this algorithm runs, it checks and matches with one of the sentiments. When matched, it is counted as one and is categorized in one of the 10 sentiments. My analysis on the positive reviews appears as below.
The chart is also not difficult to understand. You can see that the positive sentiment is ranked number one. The first rank is followed by “negative”, “trust”, “anticipation”, “sadness” and “joy”. It does have some negative opinions, but overall, people expressed more positive sentiments than negative ones. So my customer review analysis told me that many people have a positive experience with the TV.
As the final segment of analysis, let me share the trend of Samsung KS8000. I used Google Trend to check how frequently “WTW5000DW” is searched on Google over the past year. Google Trend is a useful tool to measure the interest of people. The more frequently people search on Google, the more popular or trendy it is. The Google Trend result below (may not visible on a mobile phone) for the product below shows that people have consistently shown an interest in this smart TV over the period.
Note that the trend is from the global market. If we break it down by country, it looks as below.
Find the list icon at the right bottom and click it. You will see the country rank list. The biggest interest came from St. Helena, followed by South Korea, Slovenia, United States, and Netherlands.
In this section, I shared my analysis of customer reviews and the trend. In the next part, let’s talk about its features.
Quantum Dot Display
This powerful display feature reproduces images that are closer to realistic views. Quantum Dot Display runs on SUHD, which provides excellent and powerful display performance.
This Samsung’s unique feature is designed to keep the super viewing experience even in bright conditions. The Ultra Black filter absorbs light at the screen to reduce glare and reflections while keeping beautiful images on the display.
Supreme UHD Dimming
Supreme UHD Dimming displays images with excellent contrast and clarity.
KS8000 comes with Smart Hub that will give you great fun and entertaining experiences with endless supply of contents. You can connect a webpage, YouTube, Netflix, Stan, and many more contents providers. With KS8000, you will never get bored.
With Smart View, you can bring whatever you are looking on your mobile phone to the display. Screen Mirroring feature allows you to see on your phone on a bigger screen.
One Remote Control
You don’t have to maintain many different Samsung remote controllers. One Remote Control enables control of multiple Samsung entertainment devices (limited to specific models) with a single remote controller.
When I researched this product, customers often mentioned about the design of KS8000. There were two major design features that Samsung promoted in frontline.
The design of this model is flawless from back to front. From whichever angle you look at this TV, it will simply look beautiful.
Boundless edge and super slim bezel make this TV look even smarter. I believe that this will give the viewers unbelievably satisfying experience.
Please watch click the YouTube video link to see an actual look.
My customer review analysis told me that most of the customers were very happy with this product. The average rating from the three major websites was also very high. If you are considering to buy this product, it can definitely be one of your best candidates.